Attempting to claim rewards, repeatedly receive "Oops, something is wrong" msg

Briefly describe your issue:

When I attempt to claim my rewards after tapping the Brave Ads icon, I receive the “Oops, something is wrong, Please try again later.” This has been happening for more than a day.

When I attempt to claim my rewards from the Brave Rewards setting page, it displays the “Congrats!” page with an OK button. I press the OK button yet nothing is added to my balance. Subsequent trips to the Brave Rewards page give the same results.

What Operating System and Brave version are you using (Menu --> About Brave)?
Android, Brave 1.40.113

Is your browser wallet currently verified? (yes/no)


What date did you verify your wallet?

Have you been able to successfully receive payments in the past?


Are you using a VPN? (yes/no)

Yes-ish: Tor

Are you in a supported region (see here for list of supported regions)?


Does your device pass the SafteyNet check (Android only)?

Downloaded from an alternate source. Device does not pass. I do not allow access to Google Play.

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??


Hi @Vinc

Could you kindly submit the information surrounding your issue to our Rewards Support form. From there we can provide further assistance and investigate your case.

Thank you!

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