Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Sometimes when I go to YouTube to watch a video, the video is “broken”. The audio plays fine but you can’t see the video. There is a layer of random lines over the video and you can see the video playing behind it. It usually happens at the start of the video and continues for the whole video. Sometimes it goes away and sometimes it will happen in the middle of the video.
I have tried clearing all my tabs, closing and reopening the app, uninstalling and reinstalling the app, and restarting my phone. This appears to be an issue with mobile Brave because this doesn’t happen on the YouTube app or the Brave desktop browser.
How can this issue be reproduced?
Not sure how this can be reproduced. I’ve noticed it happens on some creators videos more often than others, but that might just be a coincidence.
Hopefully this gets fixed so I watch videos without ads again.
Brave Version( check
I am using Brave version 1.27.111
Mobile Device details
I am on a Samsung Galaxy S10+