"Your request is still being processed, please wait" error message when linking wallet to Uphold

[novechotango]

Good Day,

I am receiving this message when I am trying to link my brave wallet to my Uphold account. If I pressed Try again button, it is still returns to this message.

Thanks

[novechotango]

I have tried to perform clear history on the brave browser and tried linking again but still same issue

[289wk]

@novechotango

Brave Support will need to know your:

• Computing device and its OS
• Brave Browser version numbers
• Are you using the Uphold app?
• Do you use a VPN?

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Take a look at the following info (excluding the ‘Device Limit’ [that has been removed]):

my uphold account

ISSUE: Device Limit Reached Context : How many Brave Rewards wallets can be linked to my crypto custodian account? This link is for Instructions and a link to the Request form to Unlink a Device : How to Submit a Wallet Unlinking Request Detailed Instructions with Screenshots below: How to Remove Verified Devices (screenshots) Thanks to @Herrvader for the all screenshots! Brave is removing linking limits. Hopefully soon. Brave GitHub Issue Report : Implement solution for linking li…

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Uphold information: How to verify your identity

• https://support.uphold.com/hc/en-us/articles/202766795-How-to-verify-your-identity

Uphold Non-Supported Jurisdictions:

• https://support.uphold.com/hc/en-us/articles/360026786712-Non-Supported-Jurisdictions

Uphold info at Brave Help Center:

• https://support.brave.com/hc/en-us/articles/360046470011-How-Do-I-Verify-My-Uphold-Gemini-Account-

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In what region / nation, are you located?

Click the Get Geo Location Data button, at:

What Is My IP Lookup Tool - Check Public IP Address - MxToolbox

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You might submit a request for help, at:

https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431

You will need your Wallet Payment ID, for that ticket form. In a Brave Browser > New Window, go to:

• brave://rewards-internals/

Please DO NOT reveal your Wallet Payment ID, here, at this open forum, the Brave Community.

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IF you are asked by Brave Support, to send them a Direct Message (“DM”) . . .

Let us say that you want to send a Direct Message to @steeven - then in a Brave Browser window, go to:

• https://community.brave.com/u/steeven/summary

Click on the Message button - looks like:

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June 4, 2022 updated list of regions for verifying Brave Rewards with a custodial wallet provider - posted by @chriscat:

Supported regions for verifying Brave Rewards with a custodial wallet provider

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[novechotango]

• Computing device and its OS: Acer Nitro 5, Windows 10 Home
• Brave Browser version numbers:
  Version 1.39.111 Chromium: 102.0.5005.61 (Official Build) (64-bit)
  
• Are you using the Uphold app? Yes
• Do you use a VPN? No

After I updated the Brave browser to latest version and tried again linking to Uphold wallet, it shows another error

Please check on this

Thank you

[novechotango]

I am from Philippines

[289wk]

@novechotango

Error: Region not supported (Uphold)

Philippines cannot connect to a custodial provider at this time. Sorry. You can still receive ads and earn BAT, you just can’t transfer them to Uphold. You can hold them or use to tip creators.

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[Biot]

say good bye to brave rewards if you are from the Philippines. you cant connect a wallet from Philippines

[miho171]

@Biot Noticed you are under every post regarding this issue with the same comment, probably from a recently delisted region, so sorry man.

[Biot]

yeah this 289wk guy is giving him false hope by sending bunch of troubleshooting guides that doesn’t work. it wont fix this problem no matter how many forms you fill out the admins cannot do anything either