Why I didn't receive my Bats?

This is not the first time, when I first started using brave like 6 months ago, the same happened and I Lost the payment of a whole month for EVER
and now I’m not receiving my peyment from october, Some days back the coldown of 6/7 days of waiting were finished and NOTHING HAPPENED, it’s been days since that, PLEASE HELP!
PD: I’m using Uphold and my yellow status is empty…