Why I am not able to claim my brave rewards

[Sss107]

I am not able to claim my rewards help me
My phone is not rooted and its new phone

[rosiecar]

Please provide the following basic troubleshooting information, which is needed to help diagnose your issue:

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned OFF Auto-contribute on all of your devices linked to Uphold??

[steeven]

Does your device pass Safetynet? You can test here: https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_US&gl=US.

[Sss107]

Yes I have checked
It’s passed @steeven

[Vitalis]

Hello1
We use track and drop, it will direct you which icon object to drop your triangle or circle or a squire, this is the way a system calculate your monthly work!

[Sss107]

Not understand anything its on mobile that method is for desktop
I m facing the issue in android phone

[rosiecar]

@Vitalis That doesn’t apply to mobile devices.

[Vitalis]

Ok , in this case ,I would advice you to consult Mobile Support directly.