Not Receiving Ads since May/June 2021

Brave Rewards Rewards Support
1

Briefly describe your issue:

I haven’t received any BRAVE Rewards Adverts/payouts since approx. May/June 2021.

What Operating System and Brave version are you using (Menu --> About Brave)?

Brave 1.28.106 Chromium: 92.0.4515.159 (Official Build) (x86_64), Revision 0185b8a19c88c5dfd3e6c0da6686d799e9bc3b52-refs/branch-heads/4515@{#2052}|
OS: macOS Version 11.5.2 (Build 20G95)

Is your browser wallet currently verified? (yes/no)

yes

What date did you verify your wallet?

August/September 2020 (approximately)

Have you been able to successfully receive payments in the past?

yes, up-to approx. May 2021 without any issues.

Are you using a VPN? (yes/no)

no

Are you in a supported region (see here for list of supported regions)?

yes

Does your device pass the SafteyNet check (Android only)?

N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

Yes, set to auto-contribute off and max-ads to 5 per hour, maximum setting and still get no adverts.

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!