Hi!
Here’s a screenshot of my main profile:
My brave is fully up-to-date, but think I figured out the issue? (for me at least.) I just opened another profile to see if I could still select a country in there, but now that prompt has been replaced by a message saying that rewards are no longer available in my region. I think my main profile is just a little bit stuck in country select even though it already knows where I’m from.
Thanks for the elaborating the issue you are experiencing.
Is your device language/regional settings set to a country that might not support Brave Rewards? We have seen a handful of reports of users who have their language settings set to Russia and showed the message that Brave Rewards is not available.
Do let me know if this is the case. If not we will need to explore further what might be the issue.
Just curious. Since this works in a new profile, could it be that extensions might be interfering somehow ? or perhaps the cache ?
Maybe try clearing cache and disabling extensions and check. Do do this at your own risk!
I’m willing to try anything but I don’t want to lose any critical information
i am not having the same problem on my laptop or android phone, only desktop.
The message you’re getting there is based off of your region and/or regional format of the operating system you’re using. DO you happen to have it for something like Russia or Russian? Example of this can be found in a little FAQ thing I wrote for people getting that error, which you can read at PSA: Current FAQ - #16 by Saoiray
The only possible downfall might be in getting bookmarks or things over. But you can always sync your profiles with each other if need be. And since wasn’t able to select country on normal profile, it’s not like you have any BAT to lose. Definitely would just go with the new profile and see what happens. You should be good.
Thank you. I’m not really sure how it would’ve changed to another country as i have never changed it on my own. How can i tell which country it is currently in?
checked my PC settings and I am set to Canada
For everything? Region, Regional Format, and Language? (Language is one lately people have been saying can be a problem, otherwise was country/region and regional format)
@mucker Oh, shoot. Sorry, I had to read back again. The one about changing the region was for Vark. They ended up with that message saying their region wasn’t supported. Since you haven’t seen this on the new profile or your old, then the solution I gave them doesn’t apply.
For your situation it’s as I shared with your comment quoted, it’s that you’ll need to do the new profile, as it seems something just went haywire on your original. But you did mention when you created a new browser profile, it allowed you to select a country, right?
yup i did create a new one. Will there be a way to import bookmarks to a new profile?
@mucker Yeah, you can do it all one of two ways.
OR
brave://bookmarks/ and choose to Export Bookmarks. You can do the same with passwords and all.Honestly, sync is probably quicker/easier, but you can do whichever.
i managed to sync my new profile to old one so i should be good to go, thank you very much for the help!
i spoke to soon. Now that i have synced i can no longer select country in the rewards tab on my new profile.
@mucker Hmm, weird. But bigger thing, did you not choose country first? Should have done that and then synced after. At least if you’re having that issue, it means there’s something in your settings. Do you have any extensions installed that also is now on your new profile?
Could bookmarks be interfering?
I hope I’m not sounding like an absolute id iot
i really don’t know, how would i test that? I would really like this fixed as |I am missing out on earning my BAT
Make a new profile again and delete the other new one you made. Make sure you don’t delete the original one (where you have bookmarks and other data stored). Select the region first and then connect to Uphold/Gemini and only then sync the original profile and the other one.
Wait till @Saoiray replies here. He could have better ideas than me lol.
thank you, I will wait then and see if he agrees.