The payment of bat has not arrived to my account uphold

Good afternoon I come to bring my problem, my payment for 33 bat destined for February 8 has not been made to my portfolio uphold, today we are on date 10, another problem that my subscribers made several donations to my account editor and now more than 20 days passed and I have not reached my publisher account, I want to know what is happening and if those donations were lost thanks ! my editor account email is [email protected]

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