Sync failing on Ubuntu 22.04: cannot access safe storage

[jnorvell47]

Description of the issue: Getting an error message on the Sync Setting page.

How can this issue be reproduced?

1. Launch Brave Browser on Ubuntu 22.04 desktop
2. Navigate to the main menu and select “Sync” option
3. An error message appears under the “Managed Synced Devices” heading that reads:

Brave could not access your operating system’s safe storage. This is what’s used to secure data such as passwords and cookies; it’s also required for Brave Sync to connect your browser profile between devices. This means Brave Sync is not running. To resolve this issue, please see the Brave Sync troubleshooting guide.

Expected result: Expecting Brave to be able to read and write bookmarks, passwords, and other synced content to and from the operating system’s secure storage facility.

**Brave Version( check About Brave): 1.43.93 Chromium: 105.0.5195.127 (Official Build) (64-bit)

Additional Information:

Running all of the latest updates and patches for Ubuntu Ubuntu 22.04.1 LTS desktop

[Saoiray]

BRAVE Sync - ERROR SECURE STORAGE - SYNC DISABLED

We’re working on getting information on this error message up on the Help Center presently. But put simply, Brave Sync is trying to access — as stated in the message — your safe storage data, which it at this time does not have access to. This typically happens when [system] login credentials are changed, permissions are changed or sometimes after a system update. For users on macOS encountering this You should see a notification prompting you to enter your password to the keychain, as shown b…

Brave cant, and won't sync on my windows 11 laptop

@gadg3t42 this is an issue that some people have experienced in more recent updates. Rather than going on big story of possible reasons, I’ll just jump to the solution. On your device, go to brave://sync-internals Once there, you’ll find a button that says Disable Sync (Clear Data) Click that and it will remove your device from the sync and set it back at the beginning. From there you can add it to the sync again if you have the sync code or you can just start a new sync chain.

[jnorvell47]

Thank you. These suggestions did help. I did both items and they seem to work now. Thank you!!