Some zendesk sites don’t load

Browser Support Web Compatibility
1

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Description of the issue:
Trying to login to zendesk powered sites fails on iOS (not on desktop)
How can this issue be reproduced?

  1. Login on https://help.firewalla.com/hc/en-us
  2. See error
    image
    image2160×1620 607 KB

Attempted with standard shields and with all disabled.

Expected result: successful login

Brave Version( check About Brave): Version 1.14.3 (20.02.01.06)

Mobile Device details iPadOS 13.3.1

Additional Information:

1 Like
2

Hey @mbierman Just Allow all cookies in Shields, it should help here:)

1 Like
3

Afraid not. I even cleared all cookies and got the same message.

4

Works for me™

1285×1180 684 KB

1 Like
5

So I cleared all cookies and it didn’t work. But there is a link on the page (not sure what it does exactly) that I clicked and then things did work.

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.