Seeing New Tab Page Ads, No BAT payed for months

Brave Rewards Rewards Support
1

Briefly describe your issue:

I see new tab page (NTP) ads but do not get any BAT in return.

What Operating System and Brave version are you using (Menu --> About Brave)?
Version 1.24.86 Chromium: 90.0.4430.212 (Official Build) (x86_64)
MacOS 11.2.3 (20D91)

Is your browser wallet currently verified? (yes/no)
No

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes. California, USA (the rewards settings page auto detected California, which is correct)

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Auto Contribute is off.

Detailed description:

Ads are turned on on the rewards settings page. I have notifications turned off at the OS level because I do not want to be distracted. I see NTP ads every day, multiple times a day and they are live ad campaigns as far as I can tell from https://sampson.codes/brave/ads/my_region/. But the estimated earnings does not increase.

For the first month of using brave, everything worked fine and then it stopped working and I do not know why. As far as I can tell, I have not changed any settings that would cause a problem.

Below are screenshots documenting this timeline.
I downloaded Brave in January I believe

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Earned BAT during January and received payout

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Earned BAT during February but did not receive payout

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I haven’t earned any BAT since the beginning of March - I’m guessing coinciding with the payout period.

These last two screenshots show my current state:
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I have now been waiting for months for help on this topic. @saereV was very kind to try and help troubleshoot, but was not able to find anything wrong. So I would greatly appreciate direct support from the staff at this point.

For reference, I initially sought support on this topic starting here: Brave rewards not increasing despite viewing ads - #17 by CubeOfCheese

3

Hey @CubeOfCheese !

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

Porridge