Briefly describe your issue:
I see new tab page (NTP) ads but do not get any BAT in return.
What Operating System and Brave version are you using (Menu --> About Brave
)?
Version 1.24.86 Chromium: 90.0.4430.212 (Official Build) (x86_64)
MacOS 11.2.3 (20D91)
Is your browser wallet currently verified? (yes/no)
No
Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
No
Are you in a supported region (see here for list of supported regions)?
Yes. California, USA (the rewards settings page auto detected California, which is correct)
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Auto Contribute is off.
Detailed description:
Ads are turned on on the rewards settings page. I have notifications turned off at the OS level because I do not want to be distracted. I see NTP ads every day, multiple times a day and they are live ad campaigns as far as I can tell from https://sampson.codes/brave/ads/my_region/. But the estimated earnings does not increase.
For the first month of using brave, everything worked fine and then it stopped working and I do not know why. As far as I can tell, I have not changed any settings that would cause a problem.
Below are screenshots documenting this timeline.
I downloaded Brave in January I believe
Earned BAT during January and received payout
Earned BAT during February but did not receive payout
I haven’t earned any BAT since the beginning of March - I’m guessing coinciding with the payout period.
These last two screenshots show my current state:
I have now been waiting for months for help on this topic. @saereV was very kind to try and help troubleshoot, but was not able to find anything wrong. So I would greatly appreciate direct support from the staff at this point.
For reference, I initially sought support on this topic starting here: Brave rewards not increasing despite viewing ads - #17 by CubeOfCheese