RESOLVED: Please close all Brave windows and try again during uninstall

windows
#1

Description of the issue:
Attempting to uninstall Brave using Control Panel\All Control Panel Items\Programs and Features. Popup window appears that says ‘Please close all Brave windows and try again.’,

Steps to Reproduce (add as many as necessary): 1. 2. 3.

  • Reboot system and login
    -Open Control Panel\All Control Panel Items\Programs and Features
    -Click on Brave
  • Right click then uninstall

Actual Result (gifs and screenshots are welcome!):


Expected result:
Brave uninstalls

Reproduces how often:
Repeatedly

Operating System and Brave Version(See the About Brave page in the main menu):
Version 0.61.52 Chromium: 73.0.3683.86 (Official Build) (64-bit)
OS Name Microsoft Windows 10 Home
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Dell Inc.
System Model Inspiron 5565
System Type x64-based PC
System SKU 0769
Processor AMD A12-9700P RADEON R7, 10 COMPUTE CORES 4C+6G, 2500 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.1.1, 17-Jul-17
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0021CT
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale
Hardware Abstraction Layer Version = “10.0.17763.404”
User Name
Time Zone
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.0 GB
Available Physical Memory 2.74 GB
Total Virtual Memory 17.7 GB
Available Virtual Memory 5.49 GB
Page File Space 6.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Additional Information:
It should be noted that without opening Brave multiple processes are visible in Windows Task Manager. Trying to kill the process resuts in a new process spawning.

Brave update services are installed but not running

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#2

Uninstall issue resolved…

Even when the browser isn’t running Brave runs add-ins. Each add-in is a separate process.

  1. Open Brave and uninstall each add-in
  2. Open the service manager and disable both of the Brave auto update services.
  3. Rerun the uninstall process

The issue of the services failing to uninstall is an issue. That said, disabling the service should be a workaround until service uninstall process can be developed.

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#3

@dcashion,
I came here to suggest the very same thing – good sleuthing on your end.
Part of the issue may be the fact that we released an update today and the updater process was likely trying to fetch/download the new release for when Brave is launched.

Generally, uninstall would go through as intended. Hope this helps!

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