After a thorough review of all your log files, almost every single user here is unable to verify their wallet due to hitting the wallet linking limit (four browser wallets per custodial account). Given the number of users encountering this issue, we’ve created a form for users to submit a wallet “unlinking” request.
Note that at this time, we can only remove one wallet per custodial account. This will allow you to verify an additional wallet/device to that custodial account.
What information is needed to submit a request?
When submitting a wallet unlinking request, the following information is required – without it, we will not be able to process your unlinking request :
Your Custodian Member ID OR Uphold Member ID
Custodian member ID :
This can be found on your
brave://rewards-internals page on the
General info tab, under the
External wallet info section. Note that this will only appear for a wallet that is already properly verified with your Uphold/Gemini account.
- Uphold Member ID:
Please use these steps to find your Uphold member ID
List of wallet IDs currently linked to your custodial account
Description field of the form, please include all wallet payment IDs (found on your
brave://rewards-internals page, on the
General info tab) that are currently properly linked to your custodial account – these are typically the wallets you want to keep verified/linked . If you do not have any wallets currently linked and working properly to Uphold, then please let us know that we can “remove any wallet”.
When your request is received, support will remove a wallet ID from your account that does not match the list of IDs you’ve provided in this field (this way we can ensure we do not accidentally delete a working, verified wallet).
Where can I submit my request?
Please use the link below to submit a wallet unlinking request. You can make the subject line of the form"Wallet unlinking request". Please ensure that you’ve included all the requested information and support will process these requests as fast as we are able to. We appreciate your patience.
I AM NOT AN ADMIN, THIS IS A POST FROM ANOTHER THREAD THAT I PASTED SO YOU DON’T HAVE TO DO THE ALL THE SEARCHING
Here is the form to request Un-link ^^^
You seem to have an idea of what to do, but did not state weather or not you have submitted the form. Hope this helps my guy. GL