"Region not supported" error, even though I live in a supported country

Briefly describe your issue: I have been getting the “Region not supported” error, even though I am located in the United Kingdom. It has been happening for 3 weeks and only happens on my PC. On my phone I was able to log in on the very same IP.

What Operating System and Brave version are you using (Menu --> About Brave)? Windows 10 Home 64-bit, Brave Version 1.43.89

Is your browser wallet currently verified? (yes/no) Yes

What date did you verify your wallet? Verified on 03/05/2021

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) I use it about once a week and connect to an unsupported country, but even when I’m not using the VPN, I am not able to log in.

Are you in a supported region (see here for list of supported regions)? Yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? Yes

Hey, please specify the region you reside in. The link given there is actually for for Brave Ads (the ads which earn you BATs).

If your region is listed in the page below →

https://support.brave.com/hc/en-us/articles/6539887971469-Supported-regions-for-verifying-Brave-Rewards-with-a-custodial-wallet-provider

Then you need to raise a ticket so the the team at Brave can have a closer look at what’s happening.
You can raise a ticket at the page below → https://support.brave.com/hc/en-us/requests/new

If your region isn’t listed on the page above then you can’t do anything to solve this till Brave restores support to your region. Brave is working on getting workable regions back by the end of the year

I have specified the region I am in in my post - United Kingdom. Thank you very much for the links, I will contact the team.

Oops, sorry I must’ve missed that part while reading, could be cause I’m too sleepy rn XD

Also do note →
It could be a while till Brave’s team gets back to you cause they usually work from Monday to Friday.

Also did you move to UK just a while ago and you had made Uphold/Gemini account with docs from other nation?

No, I have originally made it in the UK. I’ve heard that it might take a while for them to get back to me and I do not mind as long as my issue eventually gets resolved.

Okay

Yes it surely will, hoping its soon :slight_smile:

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@PPCPD

Same info goes to you. Have you ever used passport/ID from outside of the UK? IF so, likely is your issue.

I know you said you originally made the account in the UK, but that’s a different question. Only have to ask as we’ve had people who said originally created in places like the UK but their passports were from places like India, which is not supported. So for them to be helped, they had to update their documentation with Uphold as I mentioned in the linked post.

EDIT

Just was reading again before moving on. Just noticed you said:

It has been happening for 3 weeks and only happens on my PC. On my phone I was able to log in on the very same IP.

I want to be clear that your IP address has absolutely nothing to do with you being in an unsupported region. This would only apply to your information in Uphold. So both your photo ID/passport you used for KYC as well as everything you have reported in your Profile.

When you’re saying that your phone was able to log in, was that recent or are you just saying it’s connected from beforehand? Because anything connected prior to Brave stopping support will remain connected until you disconnect it or it logs out automatically within 90-120 days. Then once disconnected, you’d no longer be able to connect it again until your Uphold account reflects info to Brave that shows you live in a supported region (and have the passport/ID updates showing you there, and not another country)

Sorry, almost wall of text here. But really will help if you can clarify when you were able to connect your other devices, if that passport/ID might be from outside the UK, etc. If it is just an oddball situation, we’ll have to get someone from Brave to help you. But if it is an issue where it’s a mismatch of documentation at Uphold and your other devices just are connected from before, then it would be Uphold that’s needing to make changes.

I did use a foreign passport from a country that is unsupported now, so that’s got to be the issue. Also, I was sure I did login on my phone and it worked, but now I tried logging in on a different phone and I get the same error. Thank you for pointing me in the right direction, I’ll be contacting Uphold to get it sorted out.

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