Recently my friend tipped me 11 BATs but in my Brave Publisher account I received only 7.84 Bats.
3.16 BATs were deducted, which is way more than the service charge that is 5%, written in Terms of Service.
This issue happened 2 months ago with some creators.
I suggest you opening a support ticket. But be prepared. They will eventually ask you the details of your friend’s browser. You may have to ask your friend screenshots of the browser internals 
Now that there is no device limit, maybe your friend could link his/her browser to a custodial wallet and support your project directly without the 5% fee. 
The wallets stopped the support for my country that’s why my ‘friend’ did that 
. And can you tell me how do I open a support ticket ?
Thanks.
For online ticketing system go to https://support.brave.com/hc/en-us/requests/new
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