@wasamemo Yeah, I’m trying to reach out and get official notice. I don’t want to tell people it’s working until I know it’s supposed to be and hopefully will continue to be supported.
Btw, were you linked to Uphold before or did you just connect a new browser to it?
I’m asking this because I’m trying to figure out if things are working as I announced last week, which is people who had been linked before should be able to link again. Or if perhaps this is the better news and they have now completely opened support to Brazil and/or Turkey. Of course, also would wonder about India as well.
@steeven@SaltyBanana@Mattches Not sure if any of you are around right now, but as we’re seeing some of this feedback from people and what may be good news, wanted to check in with you since not seeing anything official yet. I know it’s getting late in the day, so not sure if any of you are still lingering around.
@Davih Nah, you’re good. If it connected, then be happy. I’m just trying to get official answers on the status. I never like to say anything without confirmation from Brave. But anyone following this topic will hopefully see what y’all are saying and will try to link.
Based on feedback, seems like they might have finally added Brazil and Turkey, which they did mention a few weeks ago as a priority and should be returning soon.
Yes i connected a new browser. I was getting “your country is not supported” messages before but today i didn’t encounter such and it is connected instantly.
You know everything I know if you’ve seen my updates here. They are working on getting countries back and have long had the goal to do so by the end of this year. There’s a lot of things they are working on, including at least trying to adjust things for people who had been linked before to be able to link again. How long it’s going to take is beyond me. I only tell everyone what is officially known and announced.
Dear @Saoiray my account was 100% OK last week, but after a Brave Browser update, I’m “flagged” and cannot connect again to Gemini. Do have any idea about what’s happened? I don’t even know what does it mean. The ticket I have opened (164048) had no answer so far. Could you help me? #support-and-troubleshooting
Some quick examples of things that often result in flagged accounts can be:
Using a VPN, Proxy Server, or other such thing to hide or fake your location. This is because it can be seen as you trying to bypass ad restrictions. Remember, advertisers pay so content is shown to specific regions. When you appear to be in a region you’re not, it is taking advantage of the system to see ads and receive BAT you shouldn’t be getting.
Modifying folders. There are some things you’re encouraged to do but some people do dig deep and try modifying folders that affect your encryption key OR where Users think they can fool the system into thinking they’ve seen more ads or have more BAT in their browser than they really do. Whether intentional or accidental, messing with the wrong things will get your account flagged.
Your setup sends mixed information to Brave. For example, maybe you’re in the United States. Your IP address shows you in California, your language is English-IN, and your time zone is correct. This will tell Brave you should see ads from India but then it sees that you’re actually in California. At this point it will think you’re trying to trick the system to see more ads and might flag you. If nothing else, it can result in you not getting BAT for ads that you do see.
Cloning your browser. Some people have learned how to do unofficial backup & restore and have the “great idea” that they can make multiple copies of the same browser on different devices and then Verify them with a custodial wallet like Uphold or Gemini. The system recognizes this and will flag the account and prevent anything from happening. Of course, even if unintentional, creating two exact copies of the browser and encryption key will be seen as attempting to do this and will flag you. So never have two identical copies of the browser running.
Uphold or Gemini identifies your account as fraudulent and/or there’s a violation of laws.
Any other type of suspicious activity is recognized by the system or Brave staff.
That said, just like people, the system isn’t flawless and mistakes can happen. If you haven’t done anything wrong, you can always create a ticket
@claytom This topic is about unsupported region. You should be making your own topic.
In fact, most people shouldn’t be commenting on here. Some for feedback, like when we had people from Brazil giving a heads up they were able to connect, is good and on topic. Everyone else asking other questions needs to have submitted support tickets, created a topic, or sent a DM. There are already over 300 comments/replies here, which makes it hard for people to read and sort through things.
