No recibí los bat y desaparecieron. I did not receive the bat and they disappeared

tenía bastantes bat acumulados solo tenian que enviarmelos a uphold pero desaparecierón y en la “cartera” de uphold no me llego nada y en brave no quedo registrado ningún movimiento.
I had enough accumulated bat they only had to send them to uphold but they disappeared and in the uphold’s “wallet” I did not get anything and in brave no movement was registered.

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