No Brave ads being displayed

Brave Rewards Rewards Support
1

Ever since Brave increased the number of ads from 5 to 10, I have stopped being ‘served’ any adds. I have checked that all the appropriate options have been enabled. I have also been through some other threads and enabled detailed logging, system notifications and custom ad push notifications through brave://flags/

brave://rewards-internals/ shows that ads have been enabled.

When I go into the logs, I can see this error is coming up a lot:

[05 Jul 2021, 5:00:53.9 pm:ERROR:publisher.cc(763)] Publisher info not found

OS is Mac Big Sur - Version 1.34.81 Chromium: 97.0.4692.99 (Official Build) (x86_64)

My wallet was verified, but noticed that it had been disconnected and have successfully re-connected it (today - 31 Jan).

I have happily been receiving payments for the ads in the past.

I am not using a VPN.

I am in a supported region (GB)

Auto-contribute is turned off.

Any thoughts on next steps?

2

@jon_s I’d just message @SaltyBanana or @Mattches with the information they’d need to check things on the back end. I’m not sure why you would have had your wallet no longer verified and even unsure if by you hitting the verification again, if it will count against your 4 device limit.

So definitely message them and be sure to provide the information below when you do DM them.

  • Copy/paste your Wallet ID (found on brave://rewards-internals )
  • Your OS and Brave version (first three lines in brave://version )
  • A screenshot of your Rewards panel in Settings --> Brave Rewards .
3

Great stuff, thank you!

4

I have the EXACT same issue.

5

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