I never received my April reward payout. My rewards are currently “stuck” at 7.20 BAT, which was my expected payout for the last month. I am not currently receiving ads or accruing any rewards. My region is set to California.
I have attempted to deactivate and reactivate Brave rewards. I have checked all notification settings. Nothing has changed on my end (Windows 10). I am not running a VPN. The problem did not begin until I updated Brave to the latest stable build.
Windows 10.
Brave version:
Version 1.22.71 Chromium: 89.0.4389.114 (Official Build) (64-bit)
My Uphold wallet is not yet verified, and I have been an active Brave user since February. Any ideas on how to fix this would be greatly appreciated!
@Sejjr,
Thanks for reaching out to us.
Can you please send me a DM with your wallet payment ID, found on your brave://rewards-internals page so I can take a look on my end?
This was my issue as well. It looks like a fix for payments possibly broke something else. They recommend turning off extensions. Although that wasn’t a fix either.
Hello,
I am seeing the same problem with the BAT rewards pane. It is “stuck” at what is supposed to be last month’s payout. New ads are still showing up but no increase in the BAT tokens. I am using Brave browser on MacOS Big Sur.
I have gone and used
brave://rewards-internals/
to get some logs but that pane is empty.
The number of “Ads received this month” is stuck at 62 even though there are new ads that are showing up.
I have tried deactivating and reactivating Brave rewards.
Let me know if any further information is required.
Hi, I also never received March or April rewards. The rewards screen shows what i claimed but the payment never arrived. They make me contact Terry to schedule a screen share last month but he leave me hanging and never responded back after i send him the info he requested.
I send the team screenshots of my problem several times but still no answer.
1 I allready went through all the troubleshooting proceses by my self, last month my pending claimed rewards where 4.5 but only received 0.65 BAT. Now in April my pending claimed rewards are 3.5 BAT but i didn’t get any.
Im using windows 8.1
Brave version: 1.24.56
Please can anyone help me with this? Im really frustrated about how much BAT im loosing and the lack of comunication from the team. @steeven I allready answer your DM last week andwaiting for a response
I never received my feb reward payout. My rewards
are currently “stuck” at 0.0 BAT, which was
my expected payout for the last month. I am
not currently receiving ads or accruing any
rewards. My region is supported.
I have attempted to deactivate and reactivate
Brave rewards. I have checked all notification
settings. Nothing has changed on my end (Windows 7).
I am not running a VPN. The problem did not
begin until I updated Brave to the latest stable build.
Windows 7.
Brave version:
Version 1.22.71 Chromium: 89.0.4389.114 (Official Build) (64-bit)
My Uphold wallet is not yet verified, and I have been an active
Brave user over a year
any ideas on how to fix this would be greatly appreciated!
For anyone here encountering this, we would like to try and set up a screen share with you (if you’re willing) and try to diagnose the issue. If you would like to help with this, can you please send me a DM with:
Your wallet payment ID found on your brave://rewards-internals page
Make the subject “ads issue screen share” so I can easily see spot them in my DMs
Note that it may take a while to respond – we appreciate your patience as we work through our high volume of support requests.