My January BATs disappeared during payment processing

Brave Rewards Rewards Support
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1

Good morning everyone, below is the details of the problem:

Briefly describe your issue:

As of February 7th, a banner appeared informing me that soon my 2.7 BAT reward would be deposited, however during the processing period this banner stopped showing, the BATs disappeared from the panel and were not deposited in my wallet of the uphold.

What Operating System and Brave version are you using (Menu --> About Brave)?
3

Is your browser wallet currently verified? (yes/no)
yes

What date did you verify your wallet?
Mid-January 2022, I don’t remember the exact date.

Have you been able to successfully receive payments in the past?
On this device was the first time.

Are you using a VPN? (yes/no)
no

Are you in a supported region (see here for list of supported regions)?
yes

Does your device pass the SafteyNet check (Android only)?

4
4720×1440 47.3 KB

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
yes

My Uphold wallet id
ecf3ba10-ddf4-4e4d-bcab-13f5afd7b1f3

Rewards Panel (Before)
1

Rewards Panel (After):

5
5720×1440 70.1 KB

Regards,

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!