Description of the issue:
Hello, I closed Brave and shut down my laptop last night, like I did for the past hundreds of days. When I opened Brave this morning, almost everything was gone; passwords and profiles are gone but all cookies and bookmarks are still there, plus in User Data I still have my profiles and a lot of encrypted passwords, how do I get everything back…?
In About Brave, I have this error message (in French):
Une erreur s’est produite pendant la vérification des mises à jour : Échec du lancement de la vérification des mises à jour (code d’erreur 3: 0x80040154 – system level).
“clear browser data on exit” was always disabled, unchecked.
@Mattches Could you help ?
Thanks so much!
KEEP IN MIND THAT SUPPORT MIGHT NOT BE ACTIVE SINCE ITS A WEEKEND IN THE US AND GENERALLY TEAM WORKS ONLY WEEKDAYS
@Kurama,
Thank you for reaching out. I’d like to get your browser updated first to see if this fixes the issue with your data. Can you first try simply re-downloading and running the installer from the official Brave website? Note that you do not need to uninstall anything and no data will be overwritten — running the installer again will just attempt to apply the latest updates.
Thank you all for reporting — I’m discussing this issue with the team as other users have faced the same thing. We are not clear on what exactly is causing this behavior. Can anyone reporting here confirm what Windows version they’re using at this time?
Apologies — I’ve been on PTO and just got back this week.
I can confirm that the devs are looking into the larger issue here but cannot say when it will be resolved. Further I cannot guarantee that there is any way to get your data back at this point. That said, I will be sure to confirm this with the devs when we have more information.
