Lost all my bat from uphold " Sent to brave Software International"?

[Issa2020]

Briefly describe your issue:

Hello so this 3 months i lost my bat with a message :
‘Sent to brave Software International’
but i never do that , how uphold can send my bat with no action by me ?

What Operating System and Brave version are you using (Menu --> About Brave)?

I m on windows 10 and the last BRAVE : V1.35.101

Is your browser wallet currently verified? (yes/no)

yes :

What date did you verify your wallet?

in midel of 2021

Have you been able to successfully receive payments in the past?
Yes
i receive paiement but with no raison i lost them directly from uphold :

look i received 0.50 BAT
i sent 3.2500 bat ???
and i receive 1.50 BAT

What is wrong ?? please

Are you using a VPN? (yes/no)

NO

Are you in a supported region (see here for list of supported regions)?

Yes

Does your device pass the SafteyNet check (Android only)?

result :

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

yes !
i got two windows and one android
and all are desactivate

can u know where a re going my bat please ?

[lowner]

you should probably dm @steeven to take a look.

That aside, I’ve seen enough posts here with similar issues that I made a seperate bat account on uphold that I transfer everything to. that way the browser can’t access it for tipping.

[Issa2020]

Hello

i send him a message, hope can help me

thanks

[Issa2020]

Hello i still don’t haveinformation

[Mattches]

Please be patient as we have a large volumes of DMs, threads and tickets to review.

[Issa2020]

@Mattches

have a large volumes of DMs

Hello some news please, i lost all my bat, can we found a way to refound me, and found where are my bat please ?