@Nentosmentosato I’m going to share a few links that might help. Before that though, please check out Tips for posting and consider it before you post in the future. You placed this in the wrong category (at least initially, I see it moved categories as I was typing this) and did not include a lot of information that would be needed to try to help you. Those tips should be able to help with some guidelines.
That said, I think these two articles below may also help. Try to check your settings against it and if you still have issues, at least check out the troubleshooting steps. It also advises you of some of the information needed in order to try to help you.