I can't login to my publishers account anymore

bug

#1

I got an email from Brave titled “BAT Publishers: Multi-property support now live!” and it sounded like good news. However when I went to sign in to my publisher’s account on Brave it gave me an error saying “Couldn’t find a publisher with that email address.” So what do I do now?

I still have access to my Uphold account and my site that’s registered is still verified but my email does not appear to be in Brave’s Publisher system. What’s happening?


#2

cc: @nvonpentz for support


#3

@AnimaterCreator

Could you also please remind us of your site(s)?

Thanks,
Lauren


#4

I would like to add more sites and I was hoping that’s what the Multi-property update would do. However I only have one site verified. Will listing it here correct this login issue?


#5

So is @nvonpentz going to help with this issue or do I have to send him a message to him directly?


#6

@nvonpentz will respond to your query.


#7

Hi @AnimaterCreator,

Does this correctly summarize your experience?

  1. You have a one verified website
  2. Before the multi-channel update, you were able to log in into your account
  3. After the multi-channel update, you are unable to log into your account
  4. You would like to verify a different site for the first time, but are unable to because of (3)

Please dm me the domain names and the associated email addresses and I will look into this. If you ever attempted to verify a website but did not complete the process, it would be helpful to have the email address used as well.

Nick


#8

That basically correctly summarizes my experience except the 4th bulletin.

  1. Correct
  2. Correct.
  3. Correct.
  4. Not quite, my site still appears to be verified (which is great) and I would like to keep using that site. However I would like to add other sites as well.

I will DM you the domain names and associated email addresses so that you are able to address these issues.

Thank you Nick! :raised_hands:t6:


#9

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