I’m getting billed for a Brave VPN (Shows up on my bank statement from yesterday), but when I go to account.brave.com it doesn’t show any subscriptions. I also don’t have any emails from brave confirming my purchase.
Is there a way I can find out what email I used to sign up through my browser? I can toggle the VPN so it knows I have a valid account somehow.
Brave team member @B-Lee may be able to help you.
@ghughes13 sadly you put this on the wrong category, listing it under Account Deletion Requests which is meant to ask them to delete your Brave Community account.
Ideally you would have put it under Firewall + VPN as that’s what your topic is about. Then it would have presented you with a template asking you details such as which version of Brave you’re using as well as your device type.
Where this matters is that you listed account.brave.com to check for subscriptions, but that only would be if you signed up that way. People get referred to that if they are signing up via Desktop devices like Linux, Mac, or Windows. If you’re on Mobile devices such as Android or iOS, you would have paid for the subscription through their respective app stores and would need to see it there to cancel. So it’s a question of whether you’re looking at the right location for any active subscriptions.
Beyond that, you should create a Premium Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831
so someone from Brave can take a look and try to better assist you, especially if you find that you have no subscriptions going via app store or something.
Ahh sorry. Tried ‘Account’, ‘Billing’, and ‘help/support’ but this was the only category coming up.
Kk I’ll make a support ticket. Thanks you!
@ghughes13 can you share the ticket number you were given with me here so I can make sure it gets triaged out today so we can get to it asap?
@Mattches The ticket number is - 295608
Thank you — your ticket has been assigned and should be addressed by the end of the day.