CAPTCHA on Verification not working

Brave Rewards Brave-Ads Support
1

Briefly describe your issue: Saw a notice that Brave Ads were paused, and when i clicked I was presented with a CAPTCHA on the Brave Ads window. Pretty basic one, but it would not work no matter how exact I tried to slide the circle into the opening. Then it said I exceeded max attempts and to contact support. Support articles were zero help.

What Operating System and Brave version are you using (Menu --> About Brave)? Windows 11

Is your Brave Rewards Profile currently verified? (yes/no) yes

What date did you connect a your Brave Rewards Profile?

Have you been able to successfully receive payments in the past? yes

Are you using a VPN? (yes/no) yes, but i’m on a network that is trusted so it’s not being used

Are you in a supported region (see here for list of supported regions)? yes

Does your device pass the SafteyNet check (Android only)? N/A

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@saoiray what’s the best course of action?

3

Sounds like a failed CAPTCHA test. What type of device are you using?

Can you submit your issue here and we can take a look? https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047

Thank you

1 Like
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Logged back in this evening and it looks like the CAPTCHA reset itself. Worked this time so no longer an issue I guess, was just weird.

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