Cannot withdraw funds

Description of the issue:
I cannot withdraw funds from the brave browser to uphold. My account is verified, albeit I am located in NYC, so I’m ok with currently not being able to get it paid out, but I want it to appear in my uphold wallet at least!

In the Brave Rewards section of the Brave browser NONE of the links work anymore, neither “verify wallet”, nor “add funds”, nor “withdraw funds”, nor “verify”. This happened right after being actually verified on uphold. I can click the links/buttons but nothing happens at all.

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Actual Result (gifs and screenshots are welcome!):
not working:

Expected result:
it should do SOMETHING at least. Ideally my wallet should be linked now…

Reproduces how often:
Every time

Operating System and Brave Version(See the About Brave page in the main menu):
Arch Linux x86_64, 5.9.14-arch1-1
Version 1.18.70 Chromium: 87.0.4280.101 (Official Build) unknown (64-bit)

Additional Information:
can’t even back up my wallet and reinstall, because brave just says “verify your account with uphold first, otherwise everything is lost”… great…

nobody helping out here???

There are a ton of issues and threads to go through – we appreciate your patience.
Thank you for reporting this – I’ve not seen anyone else with this issue and I’m not entirely sure what is causing it. I’ve reached out to Rewards team for more information. In the meantime, can you tell me:

  • When you first verified your wallet?
  • Do you have any extensions installed in the browser at this time?

No extensions installed (anymore) - i removed them all.
my account got verified on uphold on Fri, Dec 4, 3:57 PM (13 days ago)

1 Like

Thank you for the information – I’ll reply here when I know more.

nothing? how can I get my BAT?

Can you confirm for me that, in Uphold, your preferred currency is set to USD?

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