Cannot reverify wallet on windows or android. Rewards still being paid but balance not showing

Brave Rewards Rewards Support
1

Briefly describe your issue:

My previously verified wallet has been ‘dropped’ from both my windows laptop and android phone. I still accrue brave rewards, and somewhere behind the scenes the link to the wallet is still there, as I receive them (!).

What Operating System and Brave version are you using (Menu --> About Brave)?
Laptop : 1.31.91
Android (11): 1.31.91

Is your browser wallet currently verified? (yes/no)
Yes … and No …

What date did you verify your wallet?
Originally verified in January / February 2021

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes (UK)

Does your device pass the SafteyNet check (Android only)?
Yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes

** More Info **

I did comment on this thread, but I cannot follow the instructions there as I do not have any external wallet showing in brave-internals

External wallet info

Wallet status: Not connected

I also raised this case ID: Case ID: 36481e14-544c-434a-8739-5e0551c45b42

This all started around the end of September - some log snippets:

When I do try to reconnect my wallet I see errors in the logs (and I have just disabled my antivirus in case that was interfering - no change)

[02 Oct 2021, 1:53:46.0 pm:ERROR:post_claim_uphold.cc(123)] Forbidden

[03 Oct 2021, 9:05:41.5 am:ERROR:post_claim_uphold.cc(123)] Forbidden
[03 Oct 2021, 9:05:54.1 am:ERROR:post_claim_uphold.cc(123)] Forbidden
[03 Oct 2021, 9:06:28.4 am:ERROR:post_claim_uphold.cc(123)] Forbidden
[03 Oct 2021, 9:06:40.4 am:ERROR:post_claim_uphold.cc(123)] Forbidden

[03 Oct 2021, 9:19:01.2 am:ERROR:post_claim_uphold.cc(123)] Forbidden
[03 Oct 2021, 9:22:08.6 am:ERROR:post_claim_uphold.cc(143)] Unexpected HTTP status: -1
[03 Oct 2021, 9:23:07.2 am:ERROR:uphold_authorization.cc(38)] Attempting to re-authorize in PENDING status!
[03 Oct 2021, 9:23:08.2 am:ERROR:post_claim_uphold.cc(123)] Forbidden
[03 Oct 2021, 9:23:23.8 am:ERROR:post_claim_uphold.cc(123)] Forbidden

Mostly it’s the ‘forbidden’ error. Problem seems to have started on 28th

[28 Sept 2021, 10:54:08.2 am:ERROR:get_available.cc(69)] Unexpected HTTP status: -1

[28 Sept 2021, 10:54:08.2 am:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[28 Sept 2021, 10:54:08.2 am:ERROR:uphold.cc(152)] Couldn’t get balance
[28 Sept 2021, 10:54:08.2 am:ERROR:wallet_balance.cc(150)] Can’t get uphold balance

[28 Sept 2021, 4:48:08.3 pm:ERROR:publisher.cc(774)] Publisher info not found
[29 Sept 2021, 8:58:24.8 am:ERROR:get_card.cc(39)] Unauthorized access HTTP status: 401
[29 Sept 2021, 8:58:24.8 am:ERROR:uphold.cc(146)] Expired token
[29 Sept 2021, 8:58:24.8 am:ERROR:wallet_balance.cc(150)] Can’t get uphold balance

^^ For this I did have to re-authorise brave with uphold - and that seemed to work OK. I can now log into uphold and see that Brave is connected.

2

Here are the details of the October rewards / November payout (See screenshots below)

Laptop 2.9 BAT due to hit
Android: 3.836 BAT due to hit

Which should have meant I received 6.736 BAT
In fact I only received 5.37126 BAT (approx 1.36 BAT missing. this also happened last month)

So in summary - wallet is receiving some rewards (but not what you say I should receive) and neither of the devices that I use are able to connect properly to Uphold from Brave - but Uphold shows Brave as being connected. I can provide more logs and IDs etc upon request.

Ideal outcome: wallet is shown to connect successfully to Uphold from Windows and Android, and BAT received is as promised.

October BAT PC
October BAT PC1350×658 140 KB

Screenshot_20211105-140735
Screenshot_20211105-1407351080×2400 162 KB

Screenshot_20211112-110826
Screenshot_20211112-1108261080×2400 161 KB

3

Hi @CGreen, is this still an issue for you? Do you see anything about device limit reached?

4

Hi @steeven yes still an issue. I don’t get any ‘device limit reached’ errors. I go through to uphold, click “authorise application” then a ‘your request is still being processed, please wait’ message flashes up, and I get returned to the rewards screen with an unverified wallet.

This from the logs just now:
[19 Nov 2021, 8:45:25.2 am:ERROR:post_claim_uphold.cc(123)] Forbidden

5

How many devices have you connected historically?

What’s the email linked to your Uphold account?

6

Hi @steeven I’ve only ever had 2 devices linked. Will DM you my email (we’ve talked before … could be a hangover from my historical issues …)

7

@steeven I’m having the exact same issue except for my desktop browser only. My Uphold wallet is verified but I am also stuck in the brave wallet verification loop like CGreen.

8

So I got rewards again this month (5.4 BAT versus the c7 BAT I was expecting). Wallet status remains the same

9

I tried again to verify today (and I guess you’ve made some improvements in error logging). This is what I got @steeven - so I think it’s definitely something to do with my original uphold wallet that got transferred by them in Jan 2021. The a/c I am trying now was the one working since February ish …

image
image1130×318 17.3 KB

Edit: for the avoidance of doubt, I have not had access to the original uphold account since January …

10

Commenting to keep this open in the hope I get a fix @steeven - last month (Jan '22) I was due around 6 BAT and received 5.33. The error still remains as reported above. And of course, as my mobile wallet is always showing a zero balance I can’t even attempt to reverify it there

11

@steeven bumping again to keep alive

12

Thanks @CGreen, reviewing.

1 Like
13

Once again some Brave received (but not the stated amount)

1.57 BAT from phone
2.4475 BAT from laptop

Total Expected: 4.0175 BAT

Received: 3.42904 BAT

Discrepancy: 0.58846 BAT missing (or to put it another way a whopping c12.5% of expected stated reward)

14

What’s the email linked to your Uphold?

15

@steeven have messaged you with details and link to original issue from January 2021

16

Still no update on this Steeven? (Not received anything yet this month but I can see it’s still processing so that might change …)

17

Another bump to keep alive …

18

bump. Still an issue …

19

Still getting this error when I try to connect

20

I believe I am having this issue as well. The Uphold box always goes back to ‘ID verification pending’, and the Rewards window keeps claiming that I am supposed to get payouts for ads, but they are never added to my total.