Brave account linked to upolad wallet that no longer exists

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)? Windows and android

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?
Originally verified in January / February 2021

Have you been able to successfully receive payments in the past?
Yes - and I still do receive payments

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?
Yes (UK)

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

** More Info

Please this thread:

And this thread:

Neither of which have been resolved. 3rd time lucky???

My uphold wallet was switched just after creating my Brave account. The original was the one I verified with. I was then for a while unable to receive payments on my new one. Now I am in the position where part of this is fixed (I get payments) but at verification level my original (and now non existent) wallet is linked to my account.

I believe this fix is simple - find out where my original wallet is linked and update your database to point to my ‘new’ wallet.

Over the last 18 months there have been various error messages - now I get a very explicit one confirming the course of the problem when I try to verify:

@steeven me again … sorry! Hopefully this time we can get this sorted as I would like to be able to tip people occasionally …

Hi @CGreen, thanks for circling back. Bringing in a colleague to review your case.

1 Like

Great, let me know if you need anything from me

Hi @CGreen

Could you kindly send me a DM of the wallet payment ID associated with the device you are seeing that message and your email address associated with Uphold.


Done! :crossed_fingers:

Let me know if anything else needed

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