Cannot log in to crypto wallets

sioledion · September 10, 2020, 10:52am

I cannot log in to my crypto wallet. The login screen always resets when I enter my password and the seed recovery phrase link does nothing as well.

I’ve found numerous other threads in this forum talking about this issue, but all the threads are closed so I cannot comment.

Version 1.13.82 Chromium: 85.0.4183.83 (Official Build) (64-bit)

Mattches · September 10, 2020, 4:44pm

@sioledion,
These threads are closed because this issue was resolved some time ago. Can you tell me what OS you’re using? Is this the first time you’re seeing this issue?

sioledion · September 11, 2020, 8:20am

I’m using os Catalina 10.15.6.

This is the first time I’m seeing this, yes. But it’s also the first time I’ve tried to use Crypto Wallets. I’ve never tried this out in Brave before this time.

Mattches · September 11, 2020, 3:53pm

@sioledion,
That’s interesting, this sounds like an old issue that we used to have but it should have been resolved some time ago:

Let me reach out to some team members and see if they know why this may still be happening.

sioledion · October 7, 2020, 7:47am

Any update? It’s been about a month now.

sioledion · November 2, 2020, 11:43am

@Mattches any update? It’s been a couple months.

sioledion · November 30, 2020, 9:22am

So am I to assume this will not be resolved?

ryanml · November 30, 2020, 8:41pm

@sioledion - this is something that was targeted in a fix in a release that went out last Thursday, can you try:

Restarting your browser.
Confirming in brave://components that Crypto Wallets is at version 1.0.24
Try logging in to Crypto Wallets

system · December 30, 2020, 8:41pm

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