Cannot login to crypto wallets with a correct password

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Description of the issue:
How can this issue be reproduced?

  1. Created new wallet. Sent some ETH to it.
  2. Turned off my PC.
  3. Next day (today) when opening crypto wallets I’m prompted with login screen. I input CORRECT password and it says that it’s incorrect.

WHERE IS MY MONEY LEBOWSKI?!

Kidding aside I need help, I need that ETH.

Expected result:

Brave Version( check About Brave):
Version 1.10.97 Chromium: 83.0.4103.116 (Official Build) (64-bit)
Additional Information:

@angry_billy,
Thanks for reaching out to us. I know that we used to have this issue back when we first launched Crypto wallets but it’s definitely been resolved since then.

Let me reach out to a couple team members and see if they can shed some insight on this.

Yeah I’ve seen this. No help.

ADDITION:
I can record my screen.

@angry_billy,
I have a Crypto wallet dev looking into the situation – thank you for your patience. Should have more information for your soon.

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What is updog? Any news on my situation?

Sorry for the delay – lots going on right now. I pinged the developer again, hope to hear back soon. Apologies again for the inconvenience.

I managed to login by furiously reloading BraveBrowser, opening CryptoWallets and pasting my password.
I did this approximately over 50 times and I got lucky eventually.

BUT

I’ve encountered another error.
I CANNOT WITHDRAW.
Transactions don’t go anywhere.
TXid: 0x6c106cbe13b29057bb391d3f15ba2630657eb30989b82e00287fde672f3257c3

Also this when I try to get my private key

[ethjs-rpc] rpc error with payload {“id”:1824643228728,“jsonrpc”:“2.0”,“params”:[“0xf87f0ea030786666356139373239632e363636363636363636363636363636363636363682520894fda9428b09e6a09d3dc24e1533105ece55795d42808026a02dc6a676f63799c6b57d68545e20ca01a00881474c37c0148d75d5061f2c5d84a05dfb0529799aa72891b401c1d0d7d3dc9ba958c4152333e6d7d0e2a00f381740”],“method”:“eth_sendRawTransaction”} [object Object]

OH FFS
IT LOGGED ME OFF
AND THE PASSWORD IS CORRECT

@angry_billy - sorry for the inconvenience here.

It looks like there is an issue logged on MetaMask itself for this - https://github.com/MetaMask/metamask-extension/issues/8626

I’ll look in to upstreaming a fix, then we can pull it down in to Brave Crypto Wallets.

1 Like