Brave won’t let me claim my rewards for 2 months now, and I can’t find a customer support email address to contact them about it.
Basically, the “Your rewards from Ads are here! [CLAIM]” button is there, but every time I click it, nothing happens. Literally nothing. It doesn’t even pull up a dialogue box of “Oops, something happened.”
I’m afraid to uninstall/reinstall brave because I don’t want to lose the rest of my rewards I’ve accumulated since 2019, but I don’t know how else to fix this.
Can you please try clicking on the claim button, then going to your brave://rewrds-internals page and sharing the event logs with me here (on the Event logs tab)?
@kaneoyasachiko,
I think we may need more detailed logs from you to diagnose this. Apologies for the hassle but hopefully this will give us the right information. Follow the instructions below to submit your Rewards logs to us for further review:
Enable Enable Brave Rewards Verbose logging inside of brave://flags. (Relaunch if prompted)
(If Verbose Logging was already on, please restart your browser)
Go to brave://rewards-internals and click on Logs
Wait 5 - 10 seconds and click on the Refresh Button