Briefly describe your issue:
Dear Brave support team,
I just completed verifying my Uphold wallet on two desktop and three Android devices. The brave apps on all devices were and still are in Sync.
I verified one of my desktop devices first and immediately lost the BAT rewards of it after the verification. Secondly, I connected one of my Android devices and the BAT rewards were transferred successfully. When I verified the other desktop and two Android devices all BAT rewards of those got lost too. Which means that I lost the BAT rewards of four out of five devices. I don’t remember the exact total balance or what I had collected on each device. But I believe it was around 60 BAT in total and my balance after verifying all devices ended up at 7 BAT from the first Android device.
Please solve the issue and let me know if I can be of any help or if there is maybe anything I can do from my side to reclaim these rewards?
Many thanks in advance and best regards.
bilo
What Operating System and Brave version are you using (Menu --> About Brave)?
- Windows 10 Home 20H2 19042.1415 - Brave 1.33.106 Chromium: 96.0.4664.110
- Android 11, Build/RP1A.200720.012 - Brave 1.32.115 Chromium: 96.0.4664.93
- Windows 10 Enterprise 1909 18363.1916 - Brave 1.32.106 Chromium: 96.0.4664.45
- Android 11, Build/RP1A.200720.012 - Brave 1.32.115 Chromium: 96.0.4664.93
- Android 6.0.1, Build/23.5.A.1.291 - Brave 1.32.115 Chromium: 96.0.4664.93
Is your browser wallet currently verified? (yes/no)
Yes, on 4 out of 5 devices. The device no. 4 (see above) not.
What date did you verify your wallet?
16th of December 2021
Have you been able to successfully receive payments in the past?
No, cause it was my first attempt.
Are you using a VPN? (yes/no)
No
Are you in a supported region (see here for list of supported regions)?
Yes
Does your device pass the SafteyNet check (Android only)?
Yes
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes