Brave Rewards disappeared and cannot log into or recover my wallet after resetting my laptop

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

I am using Windows 10 and have today had to “reset” my laptop to factory settings with an hp usb and hp support on the 'phone.

Is your browser wallet currently verified? (yes/no)

I thought it was - and I have a “recovery phrase” that now does not work.

What date did you verify your wallet?

Sometime in December 2021

Have you been able to successfully receive payments in the past?

I have been accumulating BAT’s in my Brave Rewards but have never tried to “cash them in”

Are you using a VPN? (yes/no)


Are you in a supported region (see here for list of supported regions)?


Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

I don’t know what this is.

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