Brave not connecting to uphold

Please ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:

Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Briefly describe your issue:

Brave not connecting to uphold and signing in to uphold.
Says log into uphold to see your balance and it is just spinning.

What Operating System and Brave version are you using (Menu --> About Brave)?

1.64.122
Android 11

Is your Brave Rewards Profile currently verified? (yes/no)

Not sure. I haven’t had issues for a while.

What date did you connect a your Brave Rewards Profile?

Been a long while

Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
No

Are you in a supported region ([see here] yes
(https://support.brave.com/hc/en-us/articles/6539887971469-Supported-regions-for-verifying-Brave-Rewards-with-a-custodial-account-provider-) for list of supported regions)?

Yes Florida
Does your device pass the SafteyNet check (Android only)?
Not sure but haven’t had any issues
Have you fully completed Uphold’s CDD requirements?
Been using uphold for a while. And can log into uphold

1 Like

Hello! Do you have the Uphold app installed? If so, would you mind removing it and trying to verify with the Brave browser instead? Thanks for confirming.

2 Likes

Ok yes I do have the app
I will try

That worked with uninstalling uphold app

Never isn’t verying my wallet again.
I have gone thru a couple times and won’t take.

@airplanelane current issue is as mentioned at topic below:

Thank you for your response.

Just tried to reconnect and still unable to connect to brave after verifying and opening uphold.

@airplanelane I know. If you looked at the topic I linked to I said nobody can connect right now and we are waiting for them to fix the connection

And if read through comments there would see:

So just have to hang tight until they advise it’s fixed