Brave New Tab Ads not crediting any BAT

Brave Rewards Rewards Support
,
1

Briefly describe your issue:
I’m not receiving any BAT even though advertisements are displayed on the New Tab Background. This started happening recently, sometime between this month to last week.

What Operating System and Brave version are you using (Menu --> About Brave)?
Version 1.25.68 Chromium: 91.0.4472.77 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
Months Ago.

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
Not Applicable

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes. But not relevant to the question.

2

do you use more than one profile with Brave rewards enabled?

3

Sir I use more than one profile but recently I faced that problem not counting any bat by sponsors images

4

Nope I do not use profiles.

5

@boppinparty it seems that the ad limits – per hour, per day and whichever there may be – now apply to all profiles in a brave installation, I thought this could be your case.

6

I see. Thanks for trying your best anyway! :slight_smile:

7

I have same issue and troubleshooting configaration as @boppinparty , can anyone tell me what to do ?

8

Is everyone getting ads today

9

I’m getting the Pop-up Ads, and getting credited for them.

As for New Tab Ads, I’m seeing them on my New Tab, but my BAT counter does not get credited for those ads. It’s all rather strange.

1 Like
10

Are u on Android iam also getting on Android would u know about pc u can respond

11

@boppinparty could it be that those ntp ads were not from your catalog?
https://sampson.codes/brave/ads/my_region/

12

Could be, I’ve definitely seen a couple New Tab Ads that were nothing from the catalog you linked. So in reality, the bug was that New Tab Ads were not being served from the correct catalog?

13

@boppinparty how many ntp ads campaigns were available for you? it used to happen that when a ntp ad campaign had few hours left you would receive ntp ads from the next available and if there wasn’t any them you could receive ads from other regions, naturally those wasn’t counted.

i’m not sure if that was fixed, if you have ntp ads campaigns available and still receiving S.I from other region try closing the browser and clear the cache. this used to solve the problem but currently I’m not sure.

if you don’t have available ntp ads campaigns then “this is normal” :thinking: because the browser always try to serve ntp ads in the 4th ntp. I don’t remember where but I read one of the brave team saying that they were planning to change the system so the browser will not serve you sponsored images once the limit has been reached, I hope they also make it to not show S.I when there isn’t any available in the catalog

14

Same problem here, 9 profiles and 0 ads on new tabs…

15

I have at least 7 campaigns available. I don’t want to clear cache though, there’s some things in my browsing history that I might want to recall.

16

@florins it’s not worth to have more than one profile anymore, now the ad limits are shared between profiles

17

that is pretty bad… and the pop up ads??

18

@boppinparty
image

image

I think the cache can be deleted without deleting anything more :thinking:

19

Hello sir
Brave ads not count for new tab of my 2nd profile in my laptop
1st profile count ads for new tab

20

@Akash12 dude… at least take the time to read the previous answers :man_facepalming:…

1 Like