Bat Tokens are still missing , no ads for more than 1 week

Brave Rewards Rewards Support
,
1

This one is regarding brave rewards in my android . I am an active user who uses Brave as well as Brave Beta . so during the last payment date i was able to see that my bat tokens disappeared from both browsers. But i did got around 12 bat to my Uphold account on 9th November but i was having around 17 Bat and remaining bat was not credited at all. I did waited for the payment but still there was no hope.
so could you just take a look at this issue as well. And on today i could see that you updated the status from uphold account payment to completed and still I didnt receive the token. could you check into this

These 2 Browsers are updated recently (Brave & Brave Beta)

Brave browser:----------

Uphold Wallet id:

Wallet payment ID: 557e7c33-be90-4955-a71e-4f3314f78838

logs :
[12 Nov 2021, 3:20:22.0 pm: ERROR:refill_unblinded_tokens.cc(232)] Failed to get signed tokens
[12 Nov 2021, 3:21:02.6 pm :ERROR:credentials_promotion.cc(503)] Token list empty
[12 Nov 2021, 3:21:02.6 pm: ERROR:uphold_wallet.cc(333)] Transferring tokens failed!
[12 Nov 2021, 3:21:38.4 pm : ERROR:refill_unblinded_tokens.cc(232)] Failed to get signed tokens
[12 Nov 2021, 3:22:12.6 pm : ERROR:refill_unblinded_tokens.cc(232)] Failed to get signed tokens

Brave Beta---------
Wallet payment ID: 575dc59c-3c6d-45a8-a7fb-57a6078c3f49

logs:

[12 Nov 2021, 12:40:25.8 pm:ERROR:credentials_promotion.cc(503)] Token list empty

[12 Nov 2021, 12:40:25.8 pm:ERROR:uphold_wallet.cc(327)] Transferring tokens failed!
[12 Nov 2021, 3:01:10.2 pm:ERROR:credentials_promotion.cc(503)] Token list empty
[12 Nov 2021, 3:01:10.2 pm:ERROR:uphold_wallet.cc(327)] Transferring tokens failed!

[12 Nov 2021, 3:24:53.0 pm:ERROR:credentials_promotion.cc(503)] Token list empty
[12 Nov 2021, 3:24:53.0 pm:ERROR:uphold_wallet.cc(327)] Transferring tokens failed!

--------Second issue—

As of today brave beta app now crashes on its own while i try to clear history and also I didn’t receive ads for about a week.

still if you could help me clarify this issue it would really be helpful.

Thank you

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!