BAT taken from my Uphold account

Brave Rewards Rewards Support
1

Briefly describe your issue:
My Uphold account says that 20 BAT has been sent to Brave Publishers International even though I have always had auto-contribute turned off.

What Operating System and Brave version are you using (Menu --> About Brave)?
Version 1.27.108 Chromium: 92.0.4515.107 (Official Build) (Windows 10 64-bit)

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
April 2021

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes

2 Likes
2

it happens to me too, i ask for help to the support team and until now they keep on ignoring me. i ask for a refund but no they don’t give a refund.

3

Good report. Yet no support.

The Brave Rewards business model needs an adjustment, to Support Brave Support.

1 Like
4

The Brave Rewards program is NOT the main purpose of the Brave browser, so dedicating a lot of staff to Brave Rewards is not feasible. The staff focus their efforts on finding and fixing errors in the program that cause the issues, which takes time. Fixing individual accounts is not their focus.

5

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