BAT not getting transfered on Android version of Brave

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1

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

:Description of the issue:

The BAT collected by viewing ads on my Android device are not being transferred to my uphold account, whereas the BAT from my laptop gets transferred automatically. I’m a verified uphold account holder.

How can this issue be reproduced?
Should happen automaticaly each month but nothing happens

Expected result:
Brave to be transfered to Uphold account.

Brave Version( check About Brave):
1.12.113 - Chomium 84.0.4247. 125

Mobile Device details
HUAWEI MediaPad M5
Device Software Version
EMUI 9.1.0. 335(C432E5R1P3)

Additional Information:

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

4

Having the exact same issue. Was this resolved?

5

Helle Steeven

Thank you for your email.

However, I yesterday received 4 seperate payments from Brave Software into my uphold accont which I think totals the amount that was in my Android Brave wallet. So I am hoping that the situation has become rectified. I will Re contact if it has not.

Thank you. Have a fun day… Peter

1 Like
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