Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
I have two one PC and two Android devices on which Brave browser is connected to the same verified Uphold wallet. I get the monthly rewards on my PC, but BAT earned on Android are added to the previous total earned but do not transfer to Uphold. Is there a way to do the following?
- Get BAT to transfer from Android to Uphold
- Transfer previous BAT earned to Uphold
How can this issue be reproduced?
- I regularly browse and estimated rewards are shown in Ads details
- Payment day comes each month and the BAT total increases, currently 164.462, but no BAT is transferred to my Uphold wallet even though it is verified.
I have two mobile devices, one is a Google Pixel C running Android 8.1.0, one is a Xiaomi Redmi Note 8 Pro running Android 10 QP1A 109711.020. Both devices have the same version of Brave and both are connected to the Uphold verified wallet. I also have one PC connected to the same wallet.