BAT lost when verifying account with Gemini

Briefly describe your issue:

I verified my browser earlier today by connecting to my Gemini account. My Brave browser had about 15 BAT (~US$25) prior to the connection. My BAT balance dropped to zero after verifying my account; my Gemini account is also showing a zero balance on BAT.

What Operating System and Brave version are you using (Menu --> About Brave)?

macOS 12.0.1
Version 1.32.113 Chromium: 96.0.4664.45 (Official Build) (x86_64)

Is your browser wallet currently verified? (yes/no)

Yes - Gemini

What date did you verify your wallet?


Have you been able to successfully receive payments in the past?


Are you using a VPN? (yes/no)

On occasion but not when verifying my wallet.

Are you in a supported region (see here for list of supported regions)?


Does your device pass the SafteyNet check (Android only)?


Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

N/A (not Uphold)

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