If you have created a support ticket in June for missing Rewards or flagged accounts, I want you to respond below with your ticket number and the day you created the ticket only.
This isn’t going to be a topic to complain on or anything. If you want to complain or debate, do that on another topic.
Keep this as a simple topic that is only for ticket numbers and the day they were made. This way it’s easier to kind of track for everyone, including support.
I’m doing this because some of these other topics got too much noise and kind of drown people out.
When things are working with no issues, the average ticket can take 3-5 business days to be seen. Then however much time it takes to investigate your issue. They generally try to finish quickly. However, this month has a lot of tickets and people who have created multiple tickets instead of just one as they should.
What this means is they have a lot of tickets to go through. In addition, they are trying to take some extra time in investigating issues around flagged accounts. The priority is on accuracy over speed. So do keep in mind you’ll need to be a bit patient.
I mention about business days and want to make sure everyone knows what that means. Support rarely ever works on weekends and they don’t work holidays. So keep in mind that American holidays and Saturday/Sunday here in the USA will likely go without anyone from Brave responding to you. That’s especially the case in regards to anything on topics here on Brave Community.
why are you hiding my post? I simply stated that the response you get when opening a ticket for no rewards payout is this:
J (Brave Software)
Jun 16, 2023, 4:44 AM PDT
Thank you for reaching out to Brave Support.
Sometimes your Brave Rewards profiles can be “flagged”. That usually means our systems noticed some irregular activity associated with Brave Ads. “Irregular activity” is activity that would be considered unusual compared to an ordinary person using Brave Ads as part of their overall, everyday browsing experience.
We have reviewed the flag, and your Rewards profiles will not be reinstated. They will remain flagged. Please note, flagged profiles are ineligible for payouts.