Sure, I can elaborate, I have been trying to open account for several weeks, I went through the regular verification procedure that I go with any financial organization. Used the app to take the photo of my id and then the selfie, everything normal. But then seconds later my account was under revision, I waited for a week then I wondered what was going on so I contacted support asking about it, I think I waited 2 weeks until I got a reply saying there was an error and I should do it again, so I did and I got the same notification that my account was under revision.
I wrote very politely to ask what was going on I assumed maybe my photo was blurry or dark, but after several days I got a reply saying they would forward my issue to an “specialist” after waiting some days more I got a really tough message saying that they are locking my account and linked me to a FAQ for the reasons why they do that. I reviewed them and all were very serious and offensive accusations, practically insinuating I’m some sort of a criminal.
Obviously that shocked me and offended me so I asked them to please clarify what made them think that, also in that FAQ said that they would provide a detailed explanation to the client in cases like that and in case of a false positive they would provide an apology. But I did not get any explanation whatsoever about why they have such a negative opinion about me nor an apology. I offered to cooperate to troubleshoot the issue because I’m was convinced it could be a technical issue but after several back and forth communications I kind of feel like they were profiling me because of my nationality and that really bothers me.
I’m an economist, I’ve never in my entire life broke the law and I have been doing investments with several financial organizations throughout the world for decades, this is the first time a company has ever been this rude towards me.