Ads appear but the counter and reward do not increase

[botroy]

I am on Brave Beta on windows 10 latest version.
I am receiving ads but they are not counted in the ads counter and also the pending rewards does not increase .
Is this a know issue and is there a fix ?
@steeven @Mattches

Its stuck on 44 ads you can clearly see 3 new ads in the screen shots for proof.
very easily reproducible i can provide as many proof as you need

[hihouhou]

check here -> https://community.brave.com/t/ads-counter-not-updated-since-1-10-97-and-reward-not-updated-too

[botroy]

@sampson
I read the compete conversation but i was unable to comprehend the steps that i am supposed to follow .
Also i am on brave beta and brave stable in both the browsers i am unable to see my logs now .
A few days back they were visible but they are completely clear in both the browser.
I am ready to share my screen if u like .
In brave stable the counter did not reset for the month of august and then i stopped getting even a single ad ,on brave beta i received ads but the counter did not increase.
So summing all this i did not receive and BAT from ads that i clicked and i received way to less ads .

[botroy]

@sampson
the reward logs from internals is completely clear

[hihouhou]

if you did the update now not easy or impossible to check like before…
but I spoke about a json with a retry too

[botroy]

it is a bit complicated and you did not mention the directory and files where i had to make the changes also i am not sure if that will work for me too.
so @sampson it will be helpful if you look into the matter.

[botroy]

I have received more than 200 ads but its still at 44 and still i am receiving ads regularly but no rewards.
help @steeven @Mattches @sampson

[botroy]

anyone here to give a solution
still facing the issue help if you know the solution

[ambrocioisaias2808]

You are not alone, several users are experiencing something similar to you, hope the admins are taking care of this issue and also they answer this thread.

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Also, the ability to see logs is disabled since actual versión.

[blackshadow]

Having the same issue, so like 12 hours back from the time I am writing this post, I observed that my estimated rewards was not increasing. It got stuck. When I went to the brave rewards page I found that the count of “Ad notifications received this month” is stuck and is not increasing.
But when I see the 7-day Ads history, I can see the ads I got. After the counter got stuck I got 15 ads and it didn’t get updated till now.
Can someone help me out? Any advice is appreciated. I am using windows 7. And I am on brave official build Version 1.14.81. 64-bit.