Ads counter not updated since 1.10.97 and reward not updated too

Browser Support
1

Hello,

Description of the issue:
counter stays at 11 ads value too since last update [Version 1.10.97 Chromium: 83.0.4103.116 (Official Build) (64-bit)

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Actual Result (gifs and screenshots are welcome!):

Capture29
Capture29906Ă—1159 99.1 KB
Capture30
Capture30922Ă—1198 111 KB

Expected result:
many ads clicked not added in counters

Reproduces how often:

Operating System and Brave Version(See the About Brave page in the main menu):

Additional Information:
I want my lost BAT from last month and this month.

Help me please,

Regards

2

Capture31
Capture31920Ă—1160 97.5 KB

counter still at 11…

3

up please, @steeven help me

4

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Rewards Internals info (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

6

new ads today and counter doesn t change :frowning:

8

@hihouhou,
Stop putting your rewards-internals information on the public forum. It is private and should remain that way.
You can send them to @steeven directly via DM. Additionally, ensure that you update your browser to the latest version in order to ensure best functionality.

9

already done for updates, no change, for DM ; already done no update from him

10

please help me, no news about the issue

11

Hello, @hihouhou. Which counter are you referring to?

12

Hello, look at the screenshot of about:rewards sent by DM on twitter, this one . should be 124 now, still 60; since lockdown I have ~ 600 ads per month , since my problem > 200 last month and this month maybe < 200.

13

since you answered about my issue, {“error”:“Credential is invalid, Duplicate Redemption”,“statusCode”:400} and {“error”:“Confirmation does not exist”,“statusCode”:404} are left but now errors about : “Failed to redeem token with confirmation” and “Number of allowed tokens exceeded”.
what was done ?

14

Ad notification not shown: Confirmations not ready
maybe I 'm wrong but when I see this message, I understand that’s the problem, no new ads because credentials issue, right ?

15

grep -c “Ad notification not shown: Confirmations not ready” Desktop/brave.log
15
seems to be my lost ads today

16

new ads lost, it’s a real bloodbath for my futur payout

17

@hihouhou,
I’m not sure exactly why your counter isn’t changing, but I can tell you that seeing less ads does not mean that there is necessarily anything wrong – especially when it’s going from 600/mo to +/- 200. You are not guaranteed to see any specific number of ads every day/month.

18

@Mattches, I m a Sysadmin, when I see errors in a server with problems like this and not with an other, I think it’s a good direction for investigation.
You’re wrong, I compare with other devices/personnes same average for all excepted my PC
I have proofs!
“You are not guaranteed to see any specific number of ads every day/month” if logs say 200/ok may be but here only error! maybe you didn’t read above.

19

Unless I’m missing something, it seems as though you have two issues:

  1. Your ads counter is not increasing when an ad is viewed/served.
  2. You’re not seeing as many ads as you have previously.

Is that correct?

20

you’re right, thank you

21

Okay so:

  1. This may be a real issue and I may need to request some logs from you to take a deeper look.
  2. This is not an issue – once again, due to campaigns starting/stopping, browsing activity, relative region, etc, you are not guaranteed to see the same amount (or any specific amount) of ads every day, week, month, or year. We state this very clearly in our Ads FAQ:

[…] there may be a slight misconception about the goals and the way in which the Brave Ads feature is designed. This misconception generally takes the form of:

“When I opt in to Brave Ads, my browser will show me ads whenever I use it.”

This is not entirely true. In reality, this statement should be:

“When I opt in to Brave Ads, my browser will try to show me ads which are relevant to me.”

The difference in wording may seem small, but there is a substantial difference conceptually. The goal is to show you privacy respecting ads that are relevant to the user in the right context (a “match” is found) – not to make sure that all users “see some ads” . Enabling Ads does not guarantee that you’re going to see ads – if the system does not find a match for you in the ads catalog, then you will not see any (more information on this below).

Further, you may see ads appearing regularly today, but tomorrow you may not see any – and that’s perfectly fine . In this situation, it really is a feature , not a bug . We appreciate everyone’s understanding of this distinction and implore you to keep this in mind before assuming that the feature simply “isn’t working”.

22

what don’t you understand with :

  • my pc with issue no more ads since ~ 1 month and errors in logs
  • my laptop/ wife’s pc/ my smartphone/ her smartphone/ same average ads per month since 3 months.
    I don’t like what you are insinuating.
    logs say there is a problem!
    I want to be paid for ads seen!
    I have counters for past months for my computers as proof