Account flagged and so not receiving any ads

Brave Rewards Brave-Ads Support
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1

Briefly describe your issue:

My account has been flagged

What Operating System and Brave version are you using (Menu --> About Brave)?
MacOS Montery 12.0.1
Version 1.34.80 Chromium: 97.0.4692.71 (Official Build) (arm64)

Is your browser wallet currently verified? (yes/no)

Yes

What date did you verify your wallet?

06/22/2021

Have you been able to successfully receive payments in the past?

Not on my laptop. I have on my mobile.

Are you using a VPN? (yes/no)

No

Are you in a supported region (see here for list of supported regions)?

Yes, UK.

2

Anyone able to help? @steeven @tmancey

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3

How do you know your account is flagged?

2 Likes
4

right… I wanna know too…

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@IanMoone @kentropy

went to brave://rewards-internals/ > Then to logs > Scrolled to the bottom to see this:

[12 Jan 2022, 8:33:47.3 pm:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[12 Jan 2022, 8:35:05.2 pm:ERROR:credentials_promotion.cc(503)] Token list empty
[12 Jan 2022, 8:35:05.2 pm:ERROR:uphold_wallet.cc(320)] Transferring tokens failed!

Confirmed by @tmancey via DM that my account has been flagged. Was told to make a post on this forum for support but so far nothing :frowning:

2 Likes
6

Thank you very much. I’m getting similar errors, but with Gemini:

[Jan 13, 2022, 6:03:28.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 6:08:04.5 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 13, 2022, 6:08:04.5 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

I wonder if my account was flagged as well.

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7

oh now I know, I pm steeven because mine’s like that too in rewards internals but no word about that… thanks for the info… so my wallet is flagged too apparently. sad.

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8

ive recieved that but even after unflagging me earlier the issues kinda remain. pretty sure there’s a bigger issue here

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9

Yep, looks basically the same. I’m wondering why mines flagged in the first place, I don’t think I’ve done anything suspicious.

10

same issue here and also don’t know that my account is flagged or not

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11

Interesting, that’s a shame. Was hoping this was the solution and after getting unflagged i’s start getting ads again.

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Looks to be a fairly common problem. Hopefully, now that the post has some traction someone on the support team picks it up and helps us

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13

let’s hope someone from the support team give us a solution to this

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14

I also message steeven but didn’t get a reply for unflagged or something

15

Same here. I messaged steeven 6 months ago and still no reply.

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Oh that’s a long time they should answer quickly at least within 24 hours

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Hopefully we can get some a solution today now that MUTIPLE users are having the same exact issue

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Same issue here. I did not realise I was flagged but I checked the rewards logs and they are like yours.

1 Like
20

Could it be because of using several devices related to the same Uphold account?

21

I’ve been trying since last October to my account unflagged and no luck. I hope you have better luck than I have