Wallet has been flagged

Briefly describe your issue:

My wallet has been “flagged” according to one of the brave developers, I’m not sure what this means, but can someone assist in restoring my account status please?

It is causing this error, from the brave logs:

[Mar 01, 2022, 11:43:06.2 AM:INFO:redeem_unblinded_payment_tokens.cc(113)] OnRedeemUnblindedPaymentTokens
[Mar 01, 2022, 11:43:06.2 AM:VERBOSE6:redeem_unblinded_payment_tokens.cc(115)] URL Response:
URL: https://ads-serve.brave.com/v2/confirmation/payment/982dea4d-8928-4637-a7b0-xxxxxxxxxxxxxx
Response Status Code: 400
Response: “Invalid Request R1”
[Mar 01, 2022, 11:43:06.2 AM:INFO:redeem_unblinded_payment_tokens.cc(119)] Failed to redeem unblinded payment tokens

What Operating System and Brave version are you using (Menu --> About Brave)?
[Version 1.36.109 Chromium: 99.0.4844.51 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?
Verified on 02/07/2020 (Uphold)

Have you been able to successfully receive payments in the past?
yes - but not since July 2021

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

you must DM @steeven

Hi, I see you filled out the template (yeah!) but you didn’t put your OS only the Brave version. When you DM moderators, include the link to your post and the following information. Sometimes they just want the wallet id and sometimes they want all three. I suggest sending all three just to cover all the bases. :smiley:

  • Copy/paste your Wallet ID (found on brave://rewards-internals )
  • Your OS and Brave version (first three lines in brave://version )
  • A screenshot of your Rewards panel in `Settings → Brave Rewards

Mattches and Steeven are the moderators who handle most of the rewards issues.

How to DM a moderator:

  1. Click on their icon and select the Message button in the top right corner or
  2. You can go to your profile and create a new message in Messages.

Since Steeven was tagged in the above post, he may post and tell you exactly what is needed.


If this is true, then the ones who told you that should have been able to help a bit more. That said, you will need to contact @steeven and @mattches with your Wallet ID from brave://rewards-internals and see if they can help. If flagged, it means that it has seen suspicious activity and you aren’t able to receive BAT as a result. They won’t tell you why you’ve been flagged, they only can look and if it seems you’ve done nothing wrong, they can remove the flag. Otherwise nothing will be done and that’s the end of it.

Regardless, you need to talk to them via a direct messages (DM). Don’t post that information here on the forum.

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