wallet creation failed

#1

Although a wallet does in fact seem to have been created (see screenshot with grant accepted), when I click on the Brave icon in the address bar, I am told that wallet creation has failed.

#2

I believe your screenshot is missing! Perhaps you’d like to detail the steps you went through to create your wallet so we can help identify what may have gone wrong.

#3

#4

What is the solution now?

#5

is there a solution?

#6

Backup your wallet key and try to uninstall and install it again… Then Recover your Backed up Key…

That’s it… I think your problem will be solve…

1 Like
#7

How so?
Please explain to me the pictur
I tried before and did not succeed

#8

Hi @aburovan2,

Thanks for your patience here.

Here’s a step by step breakdown of what to try:

Click the gear icon in the rewards summary panel as shown here:

You’ll then want to save your recovery key somewhere safe. It will appear here:

You’ll then want to uninstall the browser, and reinstall it.

The final step is to paste the recovery key in the ‘recovery’ text field.

Please note that if you lose your recovery key, you will lose your balance of BAT.

This should fix the wallet creation error for you. If not, please just let us know and we’ll continue to troubleshoot!

#9

Deleted brave
After installation the old back again
Old wallet
I tried to recover an error message appeared%D8%A8%D8%AF%D9%88%D9%86%20%D8%B9%D9%86%D9%88%D8%A7%D9%86

#10

Hi @aburovan2,

Sending you a PM now to solve.

Thanks!