Videos won’t play in VRV or Crunchyroll on mobile, when it gets to the point in the video where it should show an ad the video just restarts

Videos restart when its ad time (marked by a yellow line on the play bar) on VRV (anime streaming site), and it also restarts whenever I fast forward to ANY later point in the video. The second problem is that Crunchyroll (another anime streaming site that happens to own VRV) will not play videos at all and instead tells me to download their app (not happening) or use their web browser (don’t have a computer).

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