Verified Gemini Problem to receive my payments

I have a problem with my creators, the alert is “To receive your payments, you’ll need to verify your identity on Gemini.” Is weird because I enter in my Gemini account and is verified. I wrote to Gemini support and told me that my account is correctly verified.

Someone can you help me?

Can you please send me a DM with the email associated with your Creator account so I can take a look?

Thank you